Privacy policy
At Novriza, safeguarding your personal information is paramount. This Privacy Policy details how we collect, utilize, and protect your data when you engage with our website, make purchases, or interact with our services. Our commitment is to transparency and security, ensuring your online experience is both safe and trustworthy.
1. Information We Gather
To facilitate your shopping experience and provide our services, we collect various types of information:
•Transactional Data: This includes your name, billing and shipping addresses, email address, and telephone number, all essential for order fulfillment.
•Payment Information: All payment processing is handled through secure, PCI-compliant gateways. We do not store sensitive credit card details directly on our servers.
•Technical and Usage Data: We automatically collect data such as your IP address, browser type, and interactions with our site. This information, often gathered through cookies and similar technologies, helps us enhance website functionality and user experience.
2. How Your Data is Utilized
Your information is primarily used for the following core business functions:
•Order Processing and Delivery: To process payments, arrange for the shipment of your products, and keep you informed about your order status.
•Customer Support: To respond to your inquiries, manage returns, and facilitate exchanges efficiently.
•Security Measures: To detect, prevent, and investigate any potential fraudulent activities or unauthorized access to our services.
•Service Enhancement: To personalize your experience, recommend products tailored to your interests, and continually improve our website's offerings.
3. Our Platform Provider: Shopify
Novriza operates on the Shopify platform, which provides the robust e-commerce infrastructure necessary for our operations. Shopify processes your data in accordance with its own privacy standards to ensure seamless transactions. For more details on Shopify’s privacy practices, please refer to their official policy: Shopify Privacy Policy.
4. Data Sharing with Trusted Third Parties
We only share your information with carefully selected service providers who assist us in delivering our services. These include:
•Logistics Partners: Shipping carriers such as USPS, UPS, and FedEx, solely for the purpose of delivering your purchases.
•Marketing and Advertising Partners: For targeted advertising campaigns designed to present you with relevant products. You have the option to opt-out of targeted advertising through the following links:
•Facebook: Facebook Ad Settings
•Google: Google Ad Settings
•NAI Opt-Out: Network Advertising Initiative
5. Rights for European Economic Area (EEA) Residents (GDPR Compliance)
If you are located within the EEA, you possess specific data protection rights under the General Data Protection Regulation (GDPR). Novriza is committed to facilitating the exercise of these rights, which include:
•Right to Information: To be informed about the collection and use of your personal data.
•Right of Access: To request copies of your personal data.
•Right to Rectification: To request correction of inaccurate personal data.
•Right to Erasure: To request the deletion of your personal data.
•Right to Restrict Processing: To request limitations on how your data is processed.
•Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
6. Rights for California Residents (CCPA Compliance)
California residents are afforded specific rights concerning their personal information under the California Consumer Privacy Act (CCPA):
•Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
•Right to Delete: You can request the deletion of personal information we have collected from you.
•Right to Opt-Out: While Novriza does not sell personal information, you retain the right to opt-out of any future sale of your data.
•Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
7. Data Security and Retention
We employ industry-standard security measures, including SSL encryption, to protect your data during transmission. We retain your order information for record-keeping purposes unless you specifically request its deletion. While we strive for maximum security, it is important to acknowledge that no method of transmission over the internet or electronic storage is entirely infallible.
8. Children's Privacy
Novriza is designed for an adult audience. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately for its removal.
9. External Website Links
Our website may contain links to third-party websites. Once you navigate away from Novriza, we are no longer responsible for the privacy practices or content of those external sites. We encourage you to review their respective privacy policies.
10. Your Data Rights
Depending on your geographical location, you may have the right to access, correct, or request the deletion of your personal information. For assistance with these rights, please contact our support team via email.
11. Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our dedicated support team:
•Email: support@novriza.com
•Phone: +1 (323) 955-3910
•Business Address: 18980 Messenia Ln, Perris, CA 92570, United States
•Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Novriza is committed to maintaining your trust through secure practices and transparent policies.