Refund policy
We want you to be completely satisfied with your purchase from Novriza. If something isn't right or you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
We accept returns under the following conditions:
•Timeframe: Item was purchased within 30 Days of Delivery.
•Condition: Item is unused, unworn, and in its original packaging with all tags attached.
•Exclusions: Item is not marked as final sale or non-returnable. Please note that certain product categories, such as digital downloads or personalized items, may not be eligible for return. Specific exclusions will be clearly stated in product descriptions.
2. How to Initiate a Return
To initiate a return, you have two convenient options:
1.Via Email: Please contact us at support@novriza.com with your order number and reason for return. We will respond within 24 hours with detailed return instructions.
2.Via Phone: Call our customer service team at +1 (323) 955-3910 with your order number and reason for return. Our representatives are available during business hours to assist you.
Please do not send your item back before receiving authorization. Once your return is approved, you will be responsible for shipping the item back to us. We highly recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.
3. Refunds
Upon receiving and inspecting your returned item, we will process your refund. Approved refunds will be issued to your original payment method within Up to 10 Business Days after approval. Please note that your bank or payment provider may take additional time to process and post the refund.
4. Exchanges
We offer exchanges for items of equal value. To request an exchange, please follow the same process as a return, and clearly indicate the item you wish to exchange for. Exchanges are subject to product availability.
5. Non-Returnable Items
The following items cannot be returned or refunded:
•Items marked as Final Sale.
•Items returned after the 30-day return window.
•Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
6. Handling Damaged, Incorrect, or Missing Items
We strive for perfection, but sometimes issues occur. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
•Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us within 30 Days of Delivery with your order number and a clear photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.
•Product Never Arrived: If your package has not arrived within the estimated delivery timeframe (as per our Shipping Policy) and tracking information is inconclusive, please contact us immediately. After a thorough investigation with the shipping carrier (which may take up to 7 business days), if the product is confirmed to be lost and never delivered, we will offer you the choice of a full refund or a replacement shipment at no additional cost.
7. Return Shipping Costs
•Customer Responsibility: For standard returns (e.g., customer changed their mind, ordered the wrong size/color), the customer is responsible for the return shipping costs.
•Novriza Responsibility: If the return is due to our error (e.g., damaged or incorrect item, product never arrived), we will cover the return shipping costs.
8. Order Cancellation
Customers must contact us within 24 hours of placing the order to request a cancellation. Cancellation requests are accepted within 48 hours only if the order has not been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled and must follow our standard Return Policy.
9. Contact Us
For any questions or concerns regarding our Refund & Return Policy, please reach out to our dedicated support team.
•Email: support@novriza.com
•Phone: +1 (323) 955-3910
•Business Address: 18980 Messenia Ln, Perris, CA 92570, United States
•Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
This policy is subject to change without prior notice, and any updates will be posted on this page.