Welcome to the Novriza family! We believe in clear communication and want you to feel completely confident when shopping with us. This isn't your typical FAQ page filled with generic responses; it's a direct conversation with you, addressing the most common questions we hear. If you don't find what you're looking for here, please don't hesitate to reach out to us directly at support@novriza.com. We're always happy to help!
About Your Order
1: How do I place an order with Novriza?
A: It's super simple! Just browse our carefully curated selection of products, add the items that catch your eye to your cart, and proceed to our secure checkout. We'll guide you through each step, from entering your shipping details to confirming your payment. Once your order is successfully placed, you'll receive an immediate confirmation email with all the details.
2: Can I make changes to my order after it's been placed?
A: We understand that sometimes you might change your mind or spot a typo in your address. Because we work quickly to process and ship your items, there's a very small window to make changes. If you need to modify or cancel your order, please contact us at support@novriza.com as soon as possible after placing it. We'll do our absolute best to help, but once an order enters the shipping phase, we can no longer make adjustments.
3: Will I receive an order confirmation?
A: Absolutely! As soon as your purchase is complete, an order confirmation email will land in your inbox. This email serves as your official receipt and includes your order number, a summary of your items, and the shipping address you provided. If you don't see it within a few minutes, please check your spam or junk folder.
Shipping & Delivery
4: Do you offer free shipping?
A: Yes, we do! We're proud to offer free standard shipping on every single order, with no minimum purchase required. We believe that transparent pricing means no surprises at checkout, so the price you see for your items is the total price you'll pay. It's our way of saying thank you for choosing Novriza.
5: Where do your products ship from?
A: All Novriza orders are fulfilled and shipped from within the United States. This allows us to provide efficient processing and reliable delivery times for customers across the USA.
6: How long will it take for my order to arrive?
A: We break down the timeline into two parts: processing and transit. Our team typically takes 1 business day to carefully process, quality-check, and package your order. Once shipped, standard delivery within the USA usually takes an additional 2-4 business days. So, from the moment you order, you can expect your Novriza package to arrive within 3-5 business days.
7: How can I track my order?
A: We want you to be able to follow your package's journey every step of the way! Once your order is shipped (typically within 1 business day of placing your order), you'll receive a shipping confirmation email that includes your unique tracking number. You can use this number on the carrier's website (like USPS, UPS, or FedEx) to see real-time updates. Please allow up to 24 hours for the tracking information to become active after you receive the email.
8: What if my package is delayed?
A: We always aim for timely delivery, but sometimes external factors can cause delays. Things like severe weather, national holidays, or unexpected carrier issues can occasionally impact delivery times. If your tracking shows an unusual delay, please know we're on it. We'll communicate any significant delays via email or on our website, and you can always reach out to support@novriza.com for assistance. We promise to keep you informed and work to resolve any issues quickly.
9: Do you ship internationally?
A: At this time, we ship exclusively within the United States. We do not offer international shipping currently. Please ensure your shipping address is a valid US address when placing your order.
Contact Us
For any question or support,please contact us:
Email: support@novriza.com
Phone: +1 (650) 420-6784
Business address: 18980 Messenia Ln, Perris, CA 92570, United States
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
